Technical support PJ Condellis
High-level technical support and prompt satisfaction of the requirements of the professionals and organisations to whom PJ Condellis SA products are supplied are not only a priority, but also constitute a non-negotiable condition for the continuation of the quality we offer.
The company has ISO 9001:2015 Quality Management, ISO 14001:2015 Environmental Management System, ISO 45001:2018 Occupational Health and Safety and ISO 37001:2017 Anti-Bribery Management System accreditation.
The company offers workshop and spare parts facilities spanning 4,500 m2 in both Athens and Thessaloniki. It maintains an extensive inventory of 65,000 spare part types, ensuring prompt service to meet its customers’ needs effectively. The extensive network of certified workshops and electrical service centres, along with electronic diagnostic units for accurate fault detection, and mobile workshops that perform repairs at the customer’s location, clearly demonstrate this commitment.
TECHNICAL SERVICES
We have a definitive goal in mind. To deliver the essential assistance needed to ensure your machines operate effectively for you.
‘SERVICE PARTNER’ TECHNICAL SUPPORT SERVICES
New Holland and PJ Condellis are dedicated to fostering strong connections with their customers, ensuring they receive timely and direct solutions throughout the operational lifespan of every machine.
We provide nationwide support for our customers, supported by two central workshops located in Thessaloniki and Athens. With our extensive network of 80 authorised workshops, staffed by highly trained professionals, we provide comprehensive support for all your maintenance and repair needs. Our services are tailored to meet your specific requirements, utilising the latest technologies, ensuring you have a reliable partner by your side at all times.
PREVENTIVE REMOTE CONTROL SERVICES – CONTROL ROOM
With the MyPLM® Connect* application, expert technicians from New Holland can oversee connected machines from the control room, access data, and analyse specific codes. This proactive approach allows them to perform necessary interventions and avert potential breakdowns before they occur.
* This application is exclusively accessible on devices that come with the original telematics application installed.
GENUINE SPARE PARTS
THE PARTS YOUR MACHINE PREFERS
Dedicated to ensuring your machines remain in top-notch condition and perform like new, New Holland has developed a comprehensive selection of parts known as the ‘Genuine Parts’ range.
These spare components are manufactured to match the exceptional quality of the original equipment parts found in our machines.
Thanks to the increased access to spare parts, round-the-clock delivery, skilled technicians, and dedicated technical services at your disposal, New Holland guarantees that you will be back to work in no time.
REMANUFACTURED SPARE PARTS – REMAN
At CNH Industrial, we recognise the importance of providing support for products throughout their entire lifespan. At REMAN, we focus on regenerating components, delivering our customers a selection of remanufactured parts that align with the principles of a circular economy.
VALUE FOR MONEY
30% against new parts
NEW HOLLAND WARRANTY
2 years warranty without restriction on operating hours
ADDITIONAL CUSTOMER BENEFITS
Increased uptime
Cost-effective option
Excellence and efficiency
TECHNICAL SERVICES
We have a definitive goal in mind. To deliver the essential assistance needed to ensure your machines operate effectively for you.
TECHNICAL SUPPORT NETWORK
CASE IH and PJ Condellis SA operate two central workshops in Thessaloniki and Athens, supported by a robust network of 44 authorised workshops. These facilities are staffed by highly trained professionals, ensuring the long-term protection of your investment and optimal productivity.
Our expert technical consultants ensure optimal network performance and provide training, utilising advanced technologies to maintain a reliable network that is always available when you need it.
PREVENTIVE REMOTE CONTROL SERVICES
PREVENTIVE REMOTE SUPPORT
The Connect Room, along with the expert CASE IH technicians at the control centre, remotely oversees connected machines*, gathers data, and examines specific codes, performing essential interventions to prevent potential breakdowns before they occur.
* This application is only available for machines equipped with the factory telematics application.
REMANUFACTURED SPARE PARTS-REMAN
At Case IH, we understand the importance of supporting products throughout their entire lifespan. As REMAN, we specialise in renewing parts and providing our customers with a selection of remanufactured components. These parts undergo the same rigorous quality tests as original components, all while being offered at more competitive prices.
VALUE FOR MONEY
30% against new parts
CASE IH WARRANTY
2 years warranty without restriction on operating hours
ADDITIONAL CUSTOMER BENEFITS
Increased uptime
Cost-effective option
Excellence and efficiency
TECHNICAL SUPPORT
Paul J Condellis SA aims to deliver exceptional technical support and ensure the direct fulfilment of the requirements of professionals and organisations that utilise its products. The company is dedicated to continuously enhancing its organisation and infrastructure, along with its network of technical support partners across Greece.
- Comprehensive, privately-operated workshop spaces located in Athens and Thessaloniki, encompassing a total area of 4,500 m2.
- A group of twelve skilled professionals.
- Three mobile support unit vehicles are ready for immediate interventions as required.
- A broad network of 16 authorised partners is available to serve all of Greece, providing spare parts and services within a maximum of 48 hours after a request is made.
- Continuous technical training to ensure staff and partners receive knowledge updates and training programs throughout the year.
- Technical inspectors will conduct control checks to improve the technical services provided by the network of authorised partners and the company’s workshops.
SPARE PARTS
Paul J Condellis SA aims to deliver exceptional technical support and ensure the direct fulfilment of the requirements of professionals and organisations that utilise its products. The company is dedicated to consistently enhancing its organisation and infrastructure, along with its network of technical support partners across Greece.
TECHNICAL SUPPORT
- Two main workshops located in Athens and Thessaloniki.
- Extensive network of authorised workshops and electrical service facilities.
- Electronic diagnostic units designed for accurate and dependable fault diagnosis.
- On-site workshops perform repairs directly at the customer’s location.
- Online catalogues for NGPC parts.
- Quick service availability (24-48 hours) if a spare part is unavailable in our warehouses.
- A 6-month warranty applies when parts are installed by an authorised workshop.
- Fixed low prices (for at least one year) on fast moving parts.
